Home Energy Assistance Program/HEAP
provided by Catholic Charities Family and Community Services
Catholic Charities Family and Community Services HEAP
Suite 400A
Rochester NY 14606
* Facilitates applications for financial assistance to low income individuals through the Home Energy Assistance Program (HEAP), which offers various benefit components.
- Regular Benefit: assists low income individuals with the cost of heating their home.
- Emergency Benefit: assists low income individuals who are facing a heat or heat related energy emergency.
Cultural Competency
Language Access
Eligibility: Must be a member of DHS Team 41 (Community SNAP). Call for information. For cooling assistance, must qualify for HEAP and also have at least one family member with a medical condition exacerbated by heat.
Application Process: No walk-ins accepted. Call for appointment.
Required Documentation: Call for information.
Fees: No fee for services.
Coverage Note: Monroe County.
Cultural Competency: Signage and advertising for diverse populations, Cultural competency, diversity, equity, and inclusion training for staff, Staff reflects population served
Languages: Staff provides in-person interpreter, Website can be translated
Catholic Charities Family and Community Services is a human services agency providing a broad range of care coordination, employment and housing services to children, families and adults/elderly. CCFCS works with all denominations committed to addressing local needs.