Consumer Assistance and Protection

thru: New York State Department of Health

• Enforces federal and state health care standards, codes, rules and regulations to maintain acceptable patient care standards.

• Investigates complaints concerning health care facilities, hospitals, nursing homes, home health agencies, clinics, and emergency medical services, physicians, nurses, or other health care providers, and health insurance providers.

Eligibility: None.

Application Process: Call for information. Visit website for full list of phone numbers.

Required Documentation: Call for information.

Fees: No fee for services.

Coverage Note: Monroe, Chemung, Livingston, Ontario, Seneca, Schuyler, Steuben, Wayne and Yates Counties.