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211/LIFE LINE

thru: Goodwill of the Finger Lakes

Offers crisis intervention and suicide hotline services.

Offers comprehensive information and referral to community human services.

Maintains an updated and comprehensive community resource database listing over 6400 agencies and programs (services listed include housing, food, shelter, mental health, substance abuse, employment, education, health-related services, criminal justice, and legal resources, and other family and community resources).
  • Accredited by the American Association of Suicidology and the Alliance of Information & Referral Systems.
Serves as the hub site for the 211 Finger Lakes Region, working with two partner sites to provide information & referral services to a 13 county region in the Finger Lakes (Allegany, Cayuga, Chemung, Cortland, Livingston, Monroe, Ontario, Seneca, Schuyler, Steuben, Tompkins, Wayne, and Yates Counties). 211/LIFE LINE answers all after-hours, weekend, and holiday calls for the region.

Contracts with outside customers to serve as a contact center providing phone response and live chat services for other human service/hotline initiatives.
  • A member of the 988 Suicide and Crisis Hotline accepting regional calls made to this national hotline network.
  • A core member of the 988 Suicide and Crisis Hotline network's Crisis Chat Services.

Cultural Competency BadgeCultural Competency

Language Access BadgeLanguage Access

Eligibility: None.

Application Process: Call, text or chat.

Required Documentation: None.

Fees: No fee for services.

Coverage Note: Monroe, Cayuga, Livingston, Ontario, Seneca, and Wayne Counties.

Cultural Competency: Staff reflects population served

Languages: Spanish, Arabic, Creole- Staff provides service in language offered, Language line, Materials/literature in language indicated, Website can be translated

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This program is offered here:

211/LIFE LINE

Map Marker 1
500 S Clinton Avenue
Rochester NY 14620
Toll Free:
Text Line:
TDD/TTY:
Program Fax:
Fax:
Crisis Line:
Crisis Line:
TDD/TTY:
Main:
(Admininstration)
Hours:
M-F 8:00AM-4:30PM.

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Staff

Deborah Turner, B.S., CIRS
Program Director
DTurner@goodwillfingerlakes.org
585-327-4450

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